Privacy Policy

This Privacy Policy explains how Legacy Avenue Pty Ltd (ABN ) collects, holds, uses and discloses personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy applies to our website, legacyavenueau.space, and to the real estate and property services we provide to clients across Melbourne VIC and surrounding areas.

1. Who We Are

Legacy Avenue Pty Ltd is a real estate and property services business operating from Melbourne VIC. If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at ceo@legacyavenueau.space.

2. The Australian Privacy Principles

The Privacy Act 1988 (Cth) sets out thirteen Australian Privacy Principles that govern the handling of personal information by Australian organisations. Legacy Avenue Pty Ltd is committed to complying with these principles, including:

• APP 1 — the management of personal information in an open and transparent way
• APP 2 — anonymity and pseudonymity where practicable
• APP 3 — collection of solicited personal information
• APP 4 — dealing with unsolicited personal information
• APP 5 — notification of collection of personal information
• APP 6 — use and disclosure of personal information
• APP 7 — direct marketing restrictions
• APP 8 — cross-border disclosure of personal information
• APP 9 — adoption, use or disclosure of government related identifiers
• APP 10 — quality of personal information
• APP 11 — security of personal information
• APP 12 — access to personal information
• APP 13 — correction of personal information

3. Information We Collect

We may collect the following types of personal information when you engage our services, request a quote, submit an enquiry or otherwise interact with us:

• Your name and contact details, including your email address and postal address
• Property-related information, including property addresses, ownership details and transaction details
• Information relevant to property management, leasing, sales and valuation services
• Enquiry details, correspondence and records of communications with you
• Website usage information, such as pages visited and the date and time of your visit

4. How We Collect Personal Information

We collect personal information directly from you where it is reasonable and practicable to do so. This may occur when you complete a form on our website, send us an email, request a quote, engage our services, or communicate with us in person or in writing. We may also collect personal information from third parties such as referral agents, conveyancers, financial institutions and public records (for example, title records and publicly available property data) where it is reasonable to do so.

5. Why We Collect and Use Personal Information

We collect, hold, use and disclose personal information for purposes including:

• Providing real estate and property services, including sales, leasing, property management and valuation support
• Preparing quotes and responding to enquiries
• Performing tenant and purchaser screening and verification
• Managing property transactions and maintaining records required by law
• Communicating with you about our services and property matters
• Complying with our legal and regulatory obligations, including those under the Property Occupations Act and other applicable Victorian legislation

6. Disclosure of Personal Information

We may disclose personal information to third parties where necessary to provide our services or where required or permitted by law. These may include:

• Our professional advisers, including lawyers, accountants and auditors
• Conveyancers, solicitors and settlement agents involved in a property transaction
• Banks, financial institutions and lenders involved in a transaction
• Tradespeople, contractors and maintenance service providers engaged in connection with managed properties
• Government agencies, statutory bodies and regulators where required or authorised
• Service providers who host our website, email systems and database, some of which may be located outside Australia

Where personal information is disclosed to a recipient located outside Australia, we will take reasonable steps to ensure the recipient complies with the Australian Privacy Principles or is bound by equivalent obligations.

7. Direct Marketing

We will only use your personal information for direct marketing purposes where we have obtained your consent or where you would reasonably expect us to do so. Every marketing communication we send will include a simple way to opt out. You may unsubscribe at any time by contacting us at ceo@legacyavenueau.space. Upon receipt of your request we will promptly cease marketing to you.

8. Security of Personal Information

We take reasonable steps to protect personal information we hold from misuse, interference, loss and from unauthorised access, modification or disclosure. These measures include secure storage systems, access controls, password protection and confidentiality obligations for staff. When personal information is no longer required for any purpose permitted by law, we take reasonable steps to destroy or de-identify it.

9. Access to and Correction of Personal Information

You may request access to the personal information we hold about you, or request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us at ceo@legacyavenueau.space. We will respond within a reasonable period. We will not charge a fee for accessing or correcting your personal information, although we may advise you of the scope of the information held before proceeding.

10. Anonymity and Pseudonymity

Where practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, in many cases, such as property transactions, leasing and property management, we will require your personal information to comply with legal obligations and to provide the service you have requested.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how our website is used. Cookies are small files stored on your device. You may configure your browser to refuse cookies or to alert you when cookies are used; however, some parts of the website may not function fully without them.

12. Government Related Identifiers

We will not adopt, use or disclose a government related identifier of an individual (such as a tax file number or driver licence number), except where required or authorised by law, or where the use or disclosure is permitted by the Australian Privacy Principles.

13. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please submit a written complaint to ceo@legacyavenueau.space. We will acknowledge your complaint and investigate it promptly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via the OAIC website at www.oaic.gov.au.

14. Changes to This Policy

We may amend this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. We encourage you to review this policy periodically.

15. Contact Us

For any questions, requests or complaints relating to privacy, please contact:

Legacy Avenue Pty Ltd
Melbourne VIC
Email: ceo@legacyavenueau.space